The Hotel Roanoke & Conference Center, a DoubleTree by Hilton Hotel, was recently honored with the company’s Best Property Operations – America’s East award at a Hilton Worldwide conference in Dallas, Texas.
RD Wright, director of property operations at the historic hotel and conference center, earned the prestigious honor after successfully obtaining the highest scores in property operation evaluations for three consecutive years. Only three such awards were given out within the Hilton Worldwide portfolio of hotels in the Americas East region – which includes Hilton Worldwide managed properties from North America, Central America and South America.
“We are thrilled to have received this tremendous honor amongst our peers that exemplifies the hard work, dedication and commitment of RD and his team here at the historic hotel and conference center,” said Gary Walton, general manager, The Hotel Roanoke & Conference Center. “Winning this award is no easy task and we are extremely proud to be recognized for our efforts.”
The award is based on the best practices and scores that maximize the condition, life, and value of assets over the long term of the property and assesses the building’s structural, mechanical, electrical, plumbing and system infrastructure annually. To measure the effectiveness of those practices, performance operation reviews are conducted annually at each property that is managed, leased or a joint venture by Hilton Worldwide.
Through various tracking and monitoring systems such as LightStay, Hilton Worldwide’s proprietary sustainability measurement system, The Hotel Roanoke & Conference Center is able to track sustainability measures, utility costs, waste output and energy usage.
“I truly share this honor with the hotel’s Assistant Director of Operations, Randy Conner, the entire engineering team, the other department teammates and owners alike,” said Wright. “Without a holistic team passion for first class guest service, this award would not grace our property. It is a true blessing to bring this award back to the community that loves the history and heritage of this grand hotel.”
Since 2005, the hotel has been a certified Virginia Green hotel. The Virginia Green statewide program works to reduce the environmental impacts of Virginia’s tourism industries and operates as a partnership between the Department of Environmental Quality, the Virginia Tourism Corporation and the Virginia Hospitality and Tourism Association.
For more information on the Hotel Roanoke & Conference Center visit www.HotelRoanoke.com.
