Inside Roanoke’s ECC

Roanoke County’s Emergency Communications Center (ECC) handles more than 200,000 calls each year and now citizens will have an opportunity to see the facility and meet the dedicated employees who answer those 9-1-1 calls that can make the difference between life and death.

In recognition of National Public Safety Telecommunicators Week, Roanoke County is hosting an open house at the ECC on Saturday, April 16 from noon to 3 p.m. The 9-1-1 dispatchers in the ECC  are first responders who with emergency medical service, fire, and law enforcement officers work to save lives, protect property, and combat crime by providing cross-agency communication and public education.

Roanoke County’s ECC is accredited by the Commission on Accreditation for Law Enforcement Agencies. It is one of only 63 public safety communications centers nationwide with this distinction. All ECC personnel are certified in CPR and have their Emergency Medical Dispatch (EMD) certification by the time they finish their initial training program.  The ECC is located  at 5925 Cove Road in Roanoke. For more information, call 562-3265.

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